Return & Exchange

Can I send back product for exchange/refund?
 
All orders are checked for defects before shipment. In an unfortunate case which you receive an unsatisfactory item, please contact us at us within 7 days of receipt with your order number, product code, name, address and reason for return/exchange. All other cases will only be eligible for a one-for-one exchange. 
 
 
How the return process works?
 
For products which are incorrectly shipped, damaged in transit, with defects please send us an email support@craftycabin.com. We will pay the return shipping charges and will send a replacement within 10 working days. 
 
We reserve the right to pay you monetary terms or credit if stocks are unavailable of the item returned.
 
The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days.